Delivery + Shipping

Delivery + Shipping

The time frame for Design + Product Shipping orders delivery is divided into two parts - both have different delivery speed options and are both related to one another:

    • Design time: Design, Quality control and Send Off. All design orders are added to the queue within 24 hrs after the order is placed. A designer will be assigned to the order and will start the design process. which takes 7 business days for standard delivery option. To jump the queue, Express delivery takes 3 business days. Both delivery options does not include weekends. A email to be sent to you with the design. Delivery time does varies based on the complexity of the name. 

    • Shipping time: This refers to the time it takes for items only to be shipped from the warehouse to the destination. We process our products on demand after the preview was approved by you. We then start the fulfilment and have it shipped out, items usually take between 7 and 14 days to arrive at their destination for standard delivery but can take longer from time to time. Express delivery takes 3-4 days. International delivery can take up to 3-4 weeks.

  • The time frame for other orders, please refer to item's page for details.
Due to the impact of the Covid-19 crisis, we are currently experiencing delivery delays from Transit to Local Post Delivery. 


A Pre-order is an item that has not yet come available, but you can pre-purchase it to secure your piece. Pre-orders under $150 are generally paid up front 100% and are then shipped out to you as soon as they arrive without you having to do anything further.

Preorders are particularly important for limited release items, as sometimes we may presell out of an item, so pre-ordering will be the only way to ensure you can buy that piece.

20% of restocking may apply